To ensure longevity of your HEW X SUZI jewellery, please ensure care is taken when wearing and storing, as it is fragile. There may be slight variation between colours, shapes and sizes of our pieces reflecting their handmade nature and use of natural elements like pearl. This makes each SUZI X HEW piece special.



To preserve the plating on your jewellery remove before sleeping, showering, bathing and avoid contact with perfume, creams, makeup, perspiration, water and any chemicals.

Metal is not indestructible and can bend/snap under pressure, take care when wearing.



Gently wipe pearls, glass and acrylic resin beads with a soft cloth to remove sweat, perfume, oils and dirt and store away from other items to avoid scratching.



We can offer repair or replacement for any items with a manufacturing fault within 4 months of the purchase date, subject to assessment of the item. This excludes items damaged by poor care/handling, tarnished/oxidized plating, chipped/cracked or broken pearl, general wear and tear including items that have been bent out of shape, twisted or snapped. General repairs can be offered at a cost. Please contact HEW for details.