Start a Return HERE
We want you to love your HEW purchase, and we are confident you will! However, just in case for any reason, you are not 100% happy and want to exchange or refund here’s how to go about it.
What items are returnable?
- Within 14 days of the original receipt
- In its original condition, unworn and unwashed
- In the original packaging with tags still attached
What items are non-refundable?
- Free gifts or promotional items
- Discounted, samples and sale items
- Face masks due to hygiene concerns
- Earrings due to hygiene concerns
How do I return?
- Enter you order number and email address in the fields above and click start and Return
- Follow the screen instructions and select the items you want to return
- You will receive confirmation with shipping guidelines
Are there any charges for the return?
- Yes you will need to cover the cost of sending the product back to us Please send with tracking to ensure it doesn't get lost
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*ALL RETURNS AND EXCHANGES MUST BE RETURNED TO HEW WITHIN 14 DAYS FROM RECEIVING PURCHASE*