Do you ship internationally?

Yes, we ship internationally!

For New Zealand orders we charge a flat rate of $15.

For all other countries we charge a flat rate of $25.

Please note, we do not ship to all countries and highly recommend using a business address for delivery. if your country is not included in the "estimate shipping and tax" drop down, then we don't ship there.

International orders are sourced and dispatched nationwide using aus post express courier international. we aim to dispatch orders within 2-5 business days after purchase. some items are of limited stock and may take up to 10 business days to source.


Can I return items bought online?

Yes, you have 14 days from the date you received the item to return it to us. Please allow up to 10 days for us to process your return.


Do colours vary from off screen?

Yes, colours can have a slight variation from your display monitor.


Do your prices include GST?

Yes, all our pricing include GST.


What if an item sells out before you receive my order?

We make every effort to keep the stock of items shown on our website accurate, however occasionally we do sell out of products before the site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock. Any changes will be reflected on your invoice.

if a specific size or colour is not listed it is currently out of stock or sold out. 


What are preorder items?

These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now. 

We will post the item(s) to you as soon as it arrives and when possible, we will advise you of the estimated delivery date.


Can I get a HEW voucher for my Birthday?

When you sign up for an account online you will be issued with a birthday voucher (Seperate from mailing list). This voucher is only valid for the 1 week and is limited to one per a person, per a year.

Vouchers can not be used in connection with any other offer and can only be redeemed in store by the person presenting photo id.

You must be registered as a HEW online customer - click here to sign-up!


How do I apply for a position at HEW?

if you are interested in joining the Hew team please email us at to discover positions available.